Referral Status 

You can check the status of your referral after 72 hours on the TRICARE West Region website or by calling TriWest at 888-874-9378. 

Referral Renewal 

Your referral must be within 30 days of the expiration date before it can be renewed. Please contact your PCM at 318-456-6555 or via the MHS GENESIS Patient Portal to initiate the process. 

Questions 

For questions on concerns on the referral process contact TriWest at 888-874-9378, the Referral Management Center at 318-456-6555, Option 5, Option 3, or visit the TRICARE website. 

Note: Please call the RMC if you don’t want to use the referral.  

Access to Care 

If your specialty care provider is unable to book your first appointment within 28 days, please contact TriWest at 888-874-9378 to request assistance in finding a different provider who can meet your needs.