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All off-base prescriptions and refills must be activated before they’re processed. These prescriptions will be available for pickup at the Satellite Pharmacy.
Activate a prescription by one of the following methods:
Online through the MHS GENESIS Patient Portal.
An activation form is available after hours at the drop box. Drop box prescriptions will be processed the next business day. For faster processing, please use the pharmacy windows in the lobby. The drop box is located at the far left side of the BX main entrance, outside the pharmacy’s front door.
Online using Q-Anywhere
Refills can be placed through the phone-in refill system.
When calling in a refill, listen to the automated message for changes in hours of operation and other important pharmacy information. Refills take three business days, excluding weekends, holidays, and down days.