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All prescriptions must be activated before they’re processed.
Activate a prescription by one of the following methods:
Online through the MHS GENESIS Patient Portal.
An activation form, found inside the pharmacy lobby. Drop box medications will be processed the next business day. For faster processing, please use the pharmacy windows in the lobby. The drop box is located at the far left side of the BX main entrance outside external front pharmacy door.
Activate by phone: Call 318-456-6555, Option 3. You may experience longer wait times due to high call volume.
Text message via Q-Anywhere: Text "Get in line" to 877-910-0801