Pharmacy

We fill new prescriptions and refills at no cost for covered medications for

• Active Duty Service Members
• Active Duty Family Members
• Retirees
• Tricare enrollees

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• The pharmacy will automatically fill prescriptions once received from your provider at the Main Pharmacy located inside the 2d Medical Group.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
• These prescriptions will be processed at the Satellite Pharmacy, located inside the Base Exchange.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD Barksdale Pharmacy
• NCPDP/NPI number: 1992802748

If you hand-carry a written prescription:
Please bring the prescription to the pharmacy window during business hours. For after-hours drop off, place the prescriptions inside the drop box located outside the main entrance of the Base Exchange.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Electronic Prescriptions, Fastest and Preferred

• Have your provider electronically send your prescriptions to the pharmacy. Once received, pharmacy staff will begin processing the prescription before you arrive.

Option 2: In Person

• Present to the pharmacy window and staff will assist with prescription activation.

Option 3: Call the Pharmacy

• Call 318-456-6555 and follow the phone tree options to talk with a pharmacy staff member to activate a prescription placed on file in your pharmacy records.
• Processing times may vary based on pharmacy staffing and resources.

Option 4: Secure Messaging

Send a message directly to staff through the MHSG Patient portal to activate a prescription placed on file in your pharmacy records or to answer general pharmacy questions.

• This option is for non-urgent prescriptions requests only
• Typical response time is at least 1 duty day, but response time varies based on pharmacy staffing and resources

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at318-314-1844. Then, follow the prompts to select where you want to pick up your refills.

Option 3: In Person

Present to the pharmacy window at the Satellite Pharmacy to request a refill. Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

The ScriptCenter is located near the Starbucks inside the Base Exchange. The device is accessible Monday – Sunday during Exchange business hours.

Note: To use the ScriptCenter, it requires an account to be created. While the process is easy, at least one medication must be loaded inside the device before the account can be registered. If you have issues with this process, please see a pharmacy staff member during normal duty hours.

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

The main pharmacy is located inside the 2d Medical Group on the first floor. This pharmacy processes all prescriptions received from providers at the 2d Medical Group.

Satellite Pharmacy

The satellite pharmacy is located inside the Base Exchange near the food court. This pharmacy processes all prescriptions from off base providers as well as all refills requested through the refill phone line and MHSG portal. There is also a drive-thru located on the back side of the Exchange building and is available for medications ready for pick-up.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at both pharmacies, or
• Pick up an envelope, take it home, and mail them to the destruction agency.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.